Can I return an online order in-store? Customer Service October 15, 2020 04:50 Updated Unfortunately not – all online orders must be posted back to our warehouse to make sure your refund is processed correctly. Please refer to our returns policy for full terms. Related articles How do I return my order? FREE EXCHANGES Do I have to pay for return shipping? What is your returns policy? Can I return sale items? Comments 0 comments Article is closed for comments.