Can I return an online order in-store? Customer Service October 15, 2020 04:50 Updated Unfortunately not – all online orders must be posted back to our warehouse to make sure your refund is processed correctly. Please refer to our returns policy for full terms. Related articles FREE EXCHANGES How do I return my order? What is your returns policy? Do I have to pay for return shipping? Where is my order? Comments 0 comments Article is closed for comments.