We do not cover return shipping if:
- you are returning sale items
- you have requested a refund or online store credit
- you are returning from outside of Australia
In these cases, you are responsible for posting your return back to us. We do suggest a tracked method, where possible, as we are unable to proceed with your refund until the return has been delivered and confirmed by our warehouse team.
If you paid for your order with PayPal you may be eligible to claim back return postage costs from PayPal – find out more here.
If you are returning due to faulty or incorrectly sent items, we will gladly reimburse your postage costs. Please contact us first for approval.
If you are returning your full-priced item/s for a size exchange, we will cover your return shipping costs. Read more about about our Free Exchange Program for Aussie customers here.