Our main shipping partner is Australia Post and they are still fully operational at this stage. They have introduced new contactless delivery processes to keep everyone safe, so your order will be delivered via Safedrop or post office collection where necessary. You can stay up to date with any changes to this service here.
Due to the social distancing rules and new health procedures, Australia Post is experiencing longer than usual delivery times with some shipments. Unfortunately, these delays are out of our control and we apologise for the long wait times some of you may experience. For delivery updates on your shipped order please visit Australia Post with your tracking ID here.
Customers outside of Australia should also keep an eye on updates to your national postal service regarding your local delivery. Some of the major international postal carriers include USPS, NZ Post, Royal Mail, and Canada Post.