UPDATE: FREE EXCHANGES for Aussie customers - more info here.
You're welcome to a refund if your full-priced returned item/s:
- are in brand new and unworn condition
- have all original tags attached
- are returned to our Australian warehouse within 30 days of receipt
Items marked as SALE can be returned for change of mind store credit or exchange only. Sale Items are not eligible for free return shipping.
To initiate a return:
- please ensure your items meet the criteria stated above
- complete our online returns form to receive your Return Authorisation Number (RA #)
- post your item/s back, clearly printing our return address and your RA # on the front of your parcel (feel free to re-use our postage satchel).
What happens next?
- Once your return has been delivered, our warehouse team will inspect and approve your return item/s, as per the above criteria, within 2 business days
- Your refund will be processed within 5 business days and you will be notified via email once this has been completed
NB: We are unable to refund you until your item/s have been physically received, so would recommend choosing a tracked postal service for your peace of mind.
If your item is faulty, damaged, or incorrect: Please see here before initiating your return.