General

Ordering online

• How do pre-orders work?
• Can I cancel or change my order?
• How do I use a promo code?
• What payment methods do you accept?
• I purchased/received a gift card. How do I use it?
• I didn’t receive a confirmation or shipment email!

Returns and Exchanges

• FREE EXCHANGES
• How do I return my order?
• I have an issue with an Abrand item purchased from another retailer
• What is your returns policy?
• Can I return sale items?
• My items are faulty/incorrect!

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Shipping

• Where is my order?
• Do you offer express postage?
• Do you ship internationally?
• Do I have to pay international customs/duties?

COVID-19

• Will I still be able to talk to someone about my order?
• I have an issue with an Abrand Jeans product purchased from another retailer. Can you help me?
• I will no longer be able to access the original shipping address I entered. Can I change the delivery address?
• I won't be able to get to a post office in the near future, can I still return an item past the 30-day return window?
• Will there be a delay with my order delivery?
• Will my online order be processed?

Terms and Conditions

• Abrand Petite Competition T&Cs
• Buy One Skinny, Get One 1/2 Price promotion
• ABRAND Summer Escape Competition T&Cs
• ABRAND X DYSPNEA GIVEAWAY T&Cs