Customer Service

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Latest activity by Customer Service
  • Customer Service created an article,

    ABRAND MODEL SEARCH T&Cs

    ABRAND MODEL SEARCH   TERMS AND CONDITIONS (“TERMS”)   THIS IS NOT A CONTEST AND THERE IS NO PRIZE. ANY PRIZES LISTED ON www.abrandjeans.com IN RELATION TO THE ABRAND MODEL SEARCH ARE FOR SUBSEQUEN...

  • Customer Service created an article,

    ABRAND JEANS YEAR OF JEANS COMPETITION T&Cs

    Terms and Conditions ABRAND JEANS YEAR OF JEANS COMPETITION Game of ChanceTo enter scan the QR code on any Abrand Jeans product and play the Roll the Dice game during the promotional period.  (Term...

  • Customer Service created an article,

    Product Reviews Terms and Conditions

    Throughout the use of the site users may be invited to review certain products, or request information in relation to products or participate in forums (‘Content’). If you do submit such Content, y...

  • Customer Service created an article,

    I'm trying to complete a return online but my order isn't recognised

    Please ensure your full order number is entered on your request, e.g., ABRAND-AU12345 Your email address must also match the one that was used for your original order. If you're not sure of either ...

  • Customer Service created an article,

    How do I use my online store credit?

    If you have returned your item/s and opted for online store credit, we will email your credit voucher once your return has been delivered and approved by our team. This will be sent to the email ad...

  • Customer Service created an article,

    How do pre-orders work?

    If an item is available for pre-order, you are invited to pay for your item immediately to reserve your preferred size. The item will be shipped at a later date and this will be displayed online at...

  • Customer Service created an article,

    FREE EXCHANGES

    Australian customers Australian customers can return full-priced products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here f...

  • Customer Service created an article,

    How do I return my order?

    UPDATE: FREE EXCHANGES for Aussie customers - more info here. -- You're welcome to a refund if your full-priced returned item/s: are in brand new and unworn condition have all original tags attach...

  • Customer Service created an article,

    Will I still be able to talk to someone about my order?

    If you haven’t found the answers you need online, our team is still here and ready to help you. Feel free to send through your questions via our contact form at any time and we'll get back to you ...

  • Customer Service created an article,

    I have an issue with an Abrand Jeans product purchased from another retailer. Can you help me?

    Requests for returns, exchanges, or refunds should still be directed to the original place of purchase. We’re more than happy to provide any product advice you need, so feel free to send us a messa...