Customer Service

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  • ABRAND MODEL SEARCH T&Cs

    ABRAND MODEL SEARCH   TERMS AND CONDITIONS (“TERMS”)   THIS IS NOT A CONTEST AND THERE IS NO PRIZE. ANY PRIZES LISTED ON www.abrandjeans.com IN RELATION TO THE ABRAND MODEL SEARCH ARE FOR SUBSEQUEN...

  • ABRAND JEANS YEAR OF JEANS COMPETITION T&Cs

    Terms and Conditions ABRAND JEANS YEAR OF JEANS COMPETITION Game of ChanceTo enter scan the QR code on any Abrand Jeans product and play the Roll the Dice game during the promotional period.  (Term...

  • FREE EXCHANGES

    Australian customers Australian customers can return full-priced products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here f...

  • Do I have to pay for return shipping?

    We do not cover return shipping if: you are returning sale items you have requested a refund or online store credit you are returning from outside of Australia In these cases, you are responsible...

  • What is your returns policy?

    If your item doesn't fit or you change your mind, you're welcome to send it back to us within 30 days for an exchange**, online store credit or refund. All items must be in new, unworn condition wi...

  • How do I return my order?

    UPDATE: FREE EXCHANGES for Aussie customers - more info here. -- You're welcome to a refund if your full-priced returned item/s: are in brand new and unworn condition have all original tags attach...

  • Can I return sale items?

    If it's in as-new condition and sent back within 30 days, absolutely! Items marked as Sale can only be returned for change of mind exchange (AU only) or store credit, unless deemed faulty.  Sale It...

  • Product Reviews Terms and Conditions

    Throughout the use of the site users may be invited to review certain products, or request information in relation to products or participate in forums (‘Content’). If you do submit such Content, y...

  • How do I use my online store credit?

    If you have returned your item/s and opted for online store credit, we will email your credit voucher once your return has been delivered and approved by our team. This will be sent to the email ad...

  • I'm trying to complete a return online but my order isn't recognised

    Please ensure your full order number is entered on your request, e.g., ABRAND-AU12345 Your email address must also match the one that was used for your original order. If you're not sure of either ...