Customer Service

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Latest activity by Customer Service
  • Customer Service created an article,

    Buy One Skinny, Get One 1/2 Price promotion

    Offer valid from 9am Wednesday May 12th 2021 Australian Eastern Standard Time until 11.59pm Wednesday May 19th 2021 Australian Eastern Standard Time.   Two products from women’s or men’s Skinny Jea...

  • Customer Service created an article,

    Abrand Petite Competition T&Cs

    Terms and Conditions ABRAND PETITE COMPETITION Game of Chance (Terms and Conditions) 1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this pr...

  • Customer Service created an article,

    How do pre-orders work?

    If an item is available for pre-order, you are invited to pay for your item immediately to reserve your preferred size. The item will be shipped at a later date and this will be displayed online at...

  • Customer Service created an article,

    FREE EXCHANGES

    Australian customers Australian customers can return products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here for full deta...

  • Customer Service created an article,

    ABRAND Summer Escape Competition T&Cs

    ABRAND SUMMER ESCAPE COMPETITION Game of Chance To enter: https://abrandjeans.com/pages/summer-escape Terms and Conditions Information on how to enter and the prize form part of these Terms and Co...

  • Customer Service created an article,

    ABRAND X DYSPNEA GIVEAWAY T&Cs

    Terms and Conditions ABRAND X DYSPNEA GIVEAWAY Game of Chance To enter: https://abrandjeans.com/pages/abrand-4-dyspnea (Terms and Conditions) Information on how to enter and the prize form part o...

  • Customer Service created an article,

    How do I return my order?

    UPDATE: FREE EXCHANGES for Aussie customers - more info here. -- You're welcome to a refund if your returned item/s: are in brand new and unworn condition have all original tags attached are retur...

  • Customer Service created an article,

    Will I still be able to talk to someone about my order?

    If you haven’t found the answers you need online, our team is still here and ready to help you. Feel free to send through your questions via our contact form at any time and we'll get back to you ...

  • Customer Service created an article,

    I have an issue with an Abrand Jeans product purchased from another retailer. Can you help me?

    Requests for returns, exchanges, or refunds should still be directed to the original place of purchase. We’re more than happy to provide any product advice you need, so feel free to send us a messa...

  • Customer Service created an article,

    I will no longer be able to access the original shipping address I entered. Can I change the delivery address?

    We’ll do our best to accommodate changes to shipping addresses, however, there is no guarantee amendments can be made to your order once it has been processed. Please contact us as soon as you can ...